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Frequently Asked Questions
Complete Home Health Care

 

Why should I use Complete Home Health Care?

Complete Home Health Care is a Medicare certified home health care agency approved to provide quality Nursing, Physical/Occupational/Speech Therapies, Social Workers, Aides and other medical staffing to patients in Michigan. Complete Home Health Care is accredited by CHAP which is the Community Health Accreditation Program - a leader in improving the quality of community based health care services in the USA.

Complete Home Health Care is known for employing passionate and dedicated professionals who work to surpass the expectations of our patients. Our approach in home health care is to incorporate the latest technologies available, allowing our licensed professionals to spend more time with each patient, providing them the optimal care they require. We are highly rated by our patients who provide the best testament and reason to use our services.

 

How does Complete Home Health Care work with my physician?

When Complete Home Health Care receives your physician’s referral, we contact you to set up the first home visit. A Registered Nurse will meet with you to complete an initial assessment and she/he will communicate and consult with your physician to establish an overall Plan of Care (POC). This may include additional services, such as physical therapy, occupational therapy, a home health aide or any skilled service which would be required to help you regain your overall health and well being. While receiving services, Complete Home Health Care will report your progress directly to your physician and address any urgent needs that may arise.

 

Will insurance pay for my care?

Complete Home Health Care is a provider for many insurance plans. We accept Medicare, Medicaid, Blue Cross Blue Shield, HAP, Medicare Advantage, Total Health Care, and Humana. When we receive the Referral Form from your physician, a member of our team will verify your coverage as well as any possible co-payments. In most cases, there are no out-of-pocket expenses.

 

What are the differences between Medicare and Medicaid?

Medicare is a government sponsored health program available to:

  • People 65 or older
  • People under 65 with certain disabilities
  • People of any age with End-Stage Renal Disease (ESRD -permanent kidney failure requiring dialysis or a kidney transplant)

Medicaid is the United States health program for people and families of low incomes and resources. It is jointly funded by the state and the federal governments and is a means-tested program. Poverty alone does not necessarily qualify someone for Medicaid. Many Medicaid programs may not cover the same range of services. The most noted differences are the benefits. With Medicaid there is not an age requirement.

Please visit: www.medicare.gov and www.michigan.gov/mdch for more information.

 

Is home care just for Seniors?

There is no age range for home health care, however it is more commonly prescribed for our senior population.  Doctors can refer anyone who may need skilled home care (i.e.  infants or post auto accidents patients).

 

How do I know what services I may need?

Your doctor will request an Assessment of Care when ordering home health care. A nurse from Complete Home Health Care will perform an assessment upon your first visit. The nurse will report to the doctor his/her findings along with recommendations for your Plan of Care. Once the doctor approves the Plan of Care, the nurse will report to the patient and/or family the specifics of their individualized Plan of Care. When the patient agrees to the Plan of Care, the nurse will then initiate the orders and report to the doctor any care that is declined.

Ultimately, the patient always has the right to accept or decline care.

 

What happens if I am unable to receive services on my scheduled day?

Once the Plan of Care is established and the number of visits determined, it is important to maintain continuity of care. We do this best by being flexible and working with you to develop a schedule that is comfortable and easily maintained. Your nurse, aide, or therapist is there to work and assist you in regaining your overall health and well being. If you are not available one day, the services can be re-scheduled for another day. We do our best to work with you.

 

What should I expect on the first day of service?

On your first visit we will perform a complete health assessment including checking your vitals and reviewing your medications. Our staff will ask questions to ensure that we have all the necessary information to prepare an appropriate plan of care with your physician. During this time, it is important to clearly communicate your condition and concerns. Your nurse will be the professional liaison between you and your doctor while being treated at home.

 

What are Patient Rights and Patient Responsibilities?

Patient’s Rights

As a home care patient, you have the right to be informed of your rights and responsibilities before the initiation of care and service.  If or when a patient has been judged incompetent, the patient’s family or guardian may exercise the rights.

Complete Home Health Care’s personnel will protect and promote the rights of each patient under its care including:

  • The right to be fully informed in writing (in advance of coming under the care of Complete Home Health Care) of the individual’s rights and obligations under Medicare or other federally funded programs.
  • The right to be treated with dignity, courtesy, and respect.
  • The right to have his or her property treated with respect.
  • The right to be fully informed, in advance, about the care and treatment to be furnished by Complete Home Health Care.  To be fully informed in advance of any changes in the care or treatment furnished by Complete Home Health Care that may affect the patient’s well being. To participate in planning the care and treatment or changes in care and treatment (except with an individual determined to be incompetent).
  • The right to make decisions regarding your medical care and treatment including the right to accept/refuse treatment.  Along with the right to be informed of the consequences of a decision to refuse treatment.
  • The right to maintain confidentiality of your clinical records in accordance with legal requirements and to anticipate Complete Home Health Care will release information only with your authorization or as required by law.
  • The right to be informed of Complete Home Health Care’s policies and procedures for disclosure of the clinical record.
  • The right to be fully informed, orally and in writing, in advance of employing Complete Home Health Care of the following:
  •  All items and services by (or under arrangements with) Complete Home Health Care for which payment must be made under Medicare, Medicaid or any other federally funded or aided program known to the HHA.
  • The coverage available for items and services under Medicare, Medicaid or other federally funded programs of which Complete Home Health Care is reasonably aware.
  • Any charges for items not covered under Medicare and any charges the individual may have to pay regarding items and services furnished by (or under arrangements with) Complete Home Health Care.
  • Any changes in the charges of items or services for which the individual may be liable.
  •  The right to voice grievances without discrimination or reprisal with respect to property, treatment or care that is (or fails to be) furnished.
  • The right to formulate Advance Directives (known in Michigan as Medical Durable Power of Attorney), as well as, the fight to receive care whether or not such a Directive is executed.

Patient’s Responsibilities

  • To provide accurate history.
  • To engage a physician and remain under medical supervision while receiving care provided by Complete Home Health Care.
  • To communicate changes in your care or condition.
  • To participate in the development and any changes in your Plan of Care.
  • To follow through with the developed Plan of Care.
  • Receive adequate, appropriate and personalized care without regard to national origin, culture/religious beliefs, sex, age, race, sexual preference, marital status, handicap, or payment source.
  • To treat Complete Home Health Care personnel with dignity, courtesy, and respect.
  • To notify Complete Home Health Care if you wish to cancel services or prescribed treatments.
  • To notify Complete Home Health Care if you are unavailable for scheduled visits.
  • To assist in promoting and maintaining a safe environment.
  • To inform Complete Home Health Care of the existence of an Advance Directive (Medical Durable Power of Attorney) and to provide Complete Home Health Care with a copy of the document.
  • To notify Complete Home Health Care of changes in physician, insurance or Advance Directive.

 

What is home bound?

A patient is considered home bound if because of illness or injury, they cannot leave home without aid devices such as, crutches, canes, wheelchair or walker. The patient is also considered homebound if, when occasionally leaving the home, it is a major effort on the part of the patient or the caregiver.

 

More Resources

 


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Requirements for Home Health Care

- Patients must meet the following requirements to be admitted by a medically certified home health care agency:

- Home health care is considered medically necessary if the patient’s condition requires skilled services such as nursing, physical therapy, occupational therapy, or speech therapy. Home health care would be on an intermittent basis and those needs can be met at home.

- Patients are considered home-bound because of illness or injury and cannot leave home without aid devices. Aid Devices are crutches, canes, wheelchairs, walkers, special transportation or another person’s assistance.

- Patients must be under the care of a physician who certifies, periodically reviews a Plan of Care (POC), and determines services are medically necessary.

National Association for Home Care & Hospice Michigan Home Health Association Community Health Accreditation Program
Community Health Accreditation Program Complete Home Health Care is CHAP Certified
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29610 Southfield Road, Southfield, Michigan 48076  Phone: 248.932-0382
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